If you need more information about our products or services, or have any questions, please contact us.
Frequently asked questions
Orders and deliveries
How far in advance should I place my order?
You can place your order with complete flexibility. To ensure delivery on the nearest route, we recommend placing your order 24 hours in advance.
Do you deliver every day?
Yes, our delivery routes cover Eastern Cantabria from Monday to Friday, adapting to the schedules and needs of each customer.
Do you offer express or after-hours deliveries?
Yes. We offer express service for unforeseen circumstances or high demand, subject to logistical availability.
In which areas do you operate?
We work mainly in Eastern Cantabria, based in Meruelo and with a presence in nearby municipalities.
Cold chain and preservation
How do you ensure that refrigerated products arrive in perfect condition?
We have vehicles equipped with temperature control and a tracking system that ensures the proper preservation of each product from the warehouse to your business.
What happens if a product arrives in poor condition?
We are fully committed: we will replace any product that does not meet our quality standards at no additional cost.
Terms and payments
Is there a minimum order?
No. Thanks to our picking system, you can order by the unit or in small quantities, ideal for businesses looking for flexibility.
What forms of payment do you accept?
We accept bank transfers, direct debit payments, and, for regular customers, personalized terms based on purchase volume and frequency.
Customer portal
What can I do from the Customer Portal?
From your private area, you can place orders, view invoices, review your history, and maintain complete control over your supplies.
How can I request access to the portal?
Contact us and we will send you your credentials along with a brief guide to get you started.
Do you provide services to individuals or only to companies?
We distribute to hotels, restaurants, and shops, as well as to individuals looking for quality products with professional delivery.